Right of cancellation

Cancellation policy

Right of cancellation

You have the right to cancel this contract within 14 days, without giving reasons.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.

In order to exercise your right of cancellation, you must notify us (Teigwarenfabrik Jeremias GmbH, Industriestrasse 13-19, 75217 Birkenfeld, Tel. 07231/94883-0, Fax 07231/94883-49, E-mail webshop@jeremias.com) by means of a clear statement (e.g. a letter, fax, or e-mail sent by post) about your decision to withdraw from this contract.

You can use the attached sample cancellation form for this purpose, but this is not mandatory.

In order to comply with the cancellation period, it is sufficient to send the notification of the exercise of the right of cancellation before the end of the cancellation period.

Consequences of cancellation

If you cancel this contract, we shall reimburse you for all payments we have received from you, including delivery charges (excepting any additional charges resulting from your choice of a different delivery method to the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date that we receive notice of your cancellation of this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We can refuse to refund until we have received the goods back, or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without delay, and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you despatch the goods before the end of the fourteen-day period. You bear the direct costs of returning the goods.


You will be liable for any loss of value of the goods only if this loss of value is due to handling of the goods which was not necessary for the examination of the nature, properties and functioning of the goods.

The right of cancellation does not apply to delivery contracts for goods not manufactured in advance, and for whose manufacture an individual selection or requirement by the consumer is decisive, or to goods which are clearly tailored to the personal needs of the consumer. Furthermore, the right of cancellation does not apply to contracts for the delivery of goods which can spoil quickly or whose expiry date was quickly exceeded It also does not apply to contracts for the supply of goods which are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery.



We provide the information on the sample cancellation form in accordance with the statutory regulations as follows:

Sample cancellation form

If you want to cancel the contract, please fill out this form and return it:

To: Teigwarenfabrik Jeremias GmbH, Industriestraße 13-19, 75217 Birkenfeld

Hiermit widerrufe(n) ich/wir (*) den von mir/uns (*) abgeschlossenen Vertrag über den Kauf der

folgenden Waren (*) / die Erbringung der folgenden Dienstleistungen (*)

Ordered on (*)/Received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (applies only to communication on paper)



(*) Delete as applicable.